Terms and Conditions

for the online shop at the URL

https://caravan-laken.de/

operated by

Caravan Laken
Lindenstraße 19
46539 Dinslaken
E-Mail: mailto:info@caravan-laken.de
Phone: 015774498927

- hereinafter referred to as: Provider -

1. Scope

These General Terms and Conditions (GTC) apply, after their inclusion, to all contracts concluded for the purchase of goods, services, or other items (hereinafter referred to as "goods") in the online shop at the above URL in the version valid at the time of conclusion of the contract. These GTC apply exclusively. Any deviating GTC of the customer shall not become part of the contract unless the provider expressly agrees to them.

2. Conclusion of contract

2.1 The offers in the online shop represent a non-binding invitation by the provider to visitors to the online shop to submit an offer to purchase the goods offered in the shop.

2.2 Goods are ordered via the supplier's online order form. After selecting the desired goods, entering all required information, and completing all other mandatory steps in the ordering process, the selected goods can be ordered by clicking the order button at the end of the checkout page (order). By placing an order, the customer submits a binding offer to purchase the selected goods. The contract is concluded when the supplier accepts the customer's offer. Acceptance occurs when the supplier confirms the conclusion of the contract in written or text form (e.g., by email) and this order confirmation is sent to the customer, or when the supplier delivers the ordered goods and these goods are sent to the customer, or when the supplier requests payment from the customer (e.g., invoice or credit card payment during the ordering process) and the payment request is sent to the customer; the decisive factor for the time of the conclusion of the contract is the point in time at which one of the alternatives mentioned in the first clause first occurs.

2.3 Before submitting a binding order via the provider's online order form, the customer can review their entries and correct them at any time using standard keyboard, mouse, touch, or other available input functions. Furthermore, all entries are displayed again in a confirmation window before the binding order is submitted and can also be corrected there using standard keyboard, mouse, touch, or other available input functions.

2.4 The provider will store the contract text after conclusion of the contract and transmit it to the customer in text form (e.g., by email). The provider will not make the contract text available in any other way. If the purchase was made via a customer account in the online shop, the customer can view their orders and the associated order data there.

2.5 The following languages are available for concluding the contract: German

3. Right of withdrawal for consumers

Consumers generally have a right of withdrawal for contracts concluded outside of business premises and for distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Details can be found in the withdrawal policy, which is made available to every consumer at the latest immediately before the conclusion of the contract.

4. Payment, default

4.1 The prices listed in the online shop at the time of ordering apply. All prices include statutory value added tax and any shipping costs that may be listed. The customer will be informed about the available payment options in the provider's online shop.

4.2 If payment by credit or debit card has been agreed, the purchase price shall be due immediately after conclusion of the contract.

4.3 If payment via PayPal has been agreed, the purchase price is due immediately upon conclusion of the contract. Payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

4.4 If "Sofortüberweisung" (instant bank transfer) has been agreed, the purchase price is due immediately after conclusion of the contract. Payment processing is handled by Sofort GmbH, Theresienhöhe 12, 80339 Munich.

5. Retention of title

The purchased goods remain the property of the supplier until the purchase price has been paid in full.

6. Delivery and reservation of self-supply

6.1 Unless otherwise agreed, delivery shall be made within the delivery period specified in the online shop to the delivery address specified by the customer. The applicable delivery times can be found in the online shop.

6.2 Self-collection of purchased goods is not permitted.

6.3 If the supplier cannot deliver the ordered goods because, through no fault of its own, it has not received delivery from its own supplier, despite having concluded a congruent hedging transaction with a reliable supplier in a timely manner, the supplier is released from its obligation to perform and may withdraw from the contract. The supplier is obligated to inform the customer immediately of the impossibility of performance. Any payments already made by the customer will be refunded immediately. Mandatory consumer rights remain unaffected by this paragraph.

7. Warranty

The provisions of the statutory warranty for defects apply.

8. Liability and Indemnification

8.1 The provider shall be liable without limitation:

• for damages resulting from injury to life, limb, or health based on an intentional or negligent breach of duty by the provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of the provider;
• for damages resulting from an intentional or grossly negligent breach of duty by the provider or from an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the provider;
• on the basis of a warranty promise, unless otherwise agreed;
• due to mandatory liability (e.g., under the Product Liability Act)

8.2 If the provider negligently breaches a material contractual obligation, its liability is limited to the foreseeable damages typical for this type of contract, unless unlimited liability applies pursuant to the preceding paragraph. Material contractual obligations are those obligations that the contract imposes on the provider according to its content for the achievement of the contractual purpose, the fulfillment of which is essential for the proper performance of the contract, and on the observance of which the customer may regularly rely.

8.3 Otherwise, any liability on the part of the provider and the liability of its vicarious agents and legal representatives is excluded.

8.4 The customer shall indemnify the provider against any claims by third parties—including the costs of legal defense in the statutory amount—that are asserted against the provider due to illegal or contractual actions by the customer.

9. Data protection

The provider treats its customers' personal data confidentially and in accordance with the statutory data protection regulations. For further details, please refer to the provider's privacy policy.

10. Final provisions

10.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, provided that this choice of law does not result in a consumer with habitual residence in the EU being deprived of mandatory legal provisions of the law of their country of residence. 

10.2 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the provider's registered office shall have jurisdiction, unless an exclusive place of jurisdiction has been established for the dispute. This also applies if the customer is not domiciled within the European Union. The registered office of our company can be found in the heading of these General Terms and Conditions.

10.3 If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

11. Information on online dispute resolution / consumer arbitration

The provider is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Our email address can be found in the header of these Terms and Conditions.